Free delivery from 100 € of purchase for a shipment in mainland France only.Shipping your package

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments. Mentioned lead times are indicative of the average time to process order and to delivery it. PIXTIL would not be held responsible for a delayed delivery due to external causes.

In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and PIXTIL, by any means, its refusal of the product within 3 days following the delivery.

The Customer is responsible for checking the condition of the packaging and the performance of the product.

Any complaint about defects or non-compliance of the product should be reported by the Customer. We can not be held responsible when a buyer has agreed a package with a significant deterioration such as to degrade the product. It is his duty to make reservations, and refuse the package.

Shipping your package

Packages are generally dispatched within 2 days of receipt of payment.

Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in a single order. We cannot combine two orders placed separately and shipping costs apply to each of them.

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